Eyes on the Road: What Car? Reveals the Most and Least Distracting Infotainment Systems

BMW System

The UK’s most and least distracting infotainment and air-con systems have been revealed, with BMW’s iDrive named as the easiest to use, as part of new research by the UK’s leading consumer champion and new car buying platform, What Car?. 

Twenty different in-car systems were tested that encompass the majority of the different types of infotainment systems and dashboard layouts on offer in the latest new cars. What Car?’s testers performed six tasks that drivers frequently do while on the move, including changing the temperature, zooming out on a set sat-nav route and changing from one radio station to another, with each action timed.

Distracted driving accounted for 15% of all road accidents in 2018, compared to 13% in 2016 and 14% in 2017, according to Department for Transport data*. In fatal collisions, distracted driving was a contributory factor in 25% of incidents. Every second spent looking away can be dangerous, as a vehicle moving at 30mph will travel 13.5m every second.  

The research demonstrates that systems with physical buttons are much less distracting to use on the move than those that can only be altered using a touchscreen. 

line up of cars included in research
What Car Infortainment Research

It took twice as long to adjust heating controls on some cars with touchscreen controls rather than physical dials. And it took up to four times longer to zoom out of the sat-nav map to view a pre-programmed route using a touchscreen than it did using a rotary dial controller. The easiest systems for adjusting the sat-nav map were Audi’s Virtual Cockpit Plus and BMW’s iDrive, while the most fiddly was the Lexus 12.3in multimedia display.   

The tests also highlighted the benefits of having a range of different ways of doing a task, so the driver can choose the most convenient for each situation. The best systems let you use physical buttons, the touchscreen or voice control to do a wide range of commands. 

Using a sophisticated voice control system is the least distracting way of doing many tasks. The systems in the Audi, BMW and Mercedes-Benz all recognise natural speech, so you can activate them by talking and then ask them to carry out your desired task and hardly take your eyes off the road at all. However, not all voice control systems are as intuitive or fast to respond; What Car?’s testers were looking away from the road for more than twice as long in cars with the worst systems. 

Steve Huntingford, editor of What Car?, said: “Distracted drivers are a factor in a growing number of road accidents, so it’s important to choose a car with controls that are responsive and easy to use while you drive. The best systems provide physical buttons and voice control, while those that are most distracting have sluggish touchscreens and require too many steps to carry out commands.” 

The most and least distracting in-car control systems  

 Make, model and infotainment name**                                         Total score out of 30

1.BMW 3 Series with Live Cockpit Professional28
2.Mercedes-Benz CLA with 10.25in touchscreen27
3.Porsche Panamera E-Hybrid with Connect Plus and Porsche Communication Management27
4.Audi Q3 Sportback with Virtual Cockpit Plus26
5.Mazda 3 with 8.8in colour display and Mazda Connect25
6.Volkswagen Passat GTE with 8.0in Composition Media system24
7.Ford Fiesta with Sync 3 navigation and FordPass Connect23
8.Hyundai Ioniq with 10.25in touchscreen and Bluelink connectivity22
9.Vauxhall Corsa with 10.0in Multimedia Navi Pro22
10.Skoda Kamiq with 9.2in touchscreen, voice control and Amundsen sat-nav21
11.Jaguar XE with 10.0in Touch Pro Duo system21
12.Volvo S60 with Sensus20
13.Toyota Corolla with Touch 2 media system and Apple CarPlay and Android Auto20
14.Nissan Juke with Nissan Connect19
15.Honda CR-V with 7.0in touchscreen, Honda Connect and Garmin navigation18
16.Lexus RX with 12.3in multimedia display18
17.Peugeot 508 SW with 10.0in Connected 3D Navigation and voice recognition17
18.Skoda Citigo-e iV with colour screen and phone holder16
19.Fiat 500X with 7.0in touchscreen and Uconnect Live14
20.MG ZS with 8.0in touchscreen12

Written by Editor

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