American Airlines removed a couple and their daughter from a flight home after passengers allegedly complained about the family’s body odor.
As they were boarding the plane on Wednesday evening from Miami to Detroit, Yossi and Jennie Adler and their 19-month-old daughter were told to get off.
“All of a sudden, as soon as they took us off, they closed the gate and then they said, ‘Sorry, sir, some people complained you had body odor and we’re not letting you back on,'” Adler told local Florida station WPLG.”We don’t have odor, OK?” Yossi said to a gate agent in a cellphone video.
They were promised they could collect their luggage from the departing plane; however, according to WPLG, the flight departed with their possessions.
“They have our car seat, stroller, everything,” Jennie told the station.
“They said they’re taking our stuff off, and they lied,” said Yossi in the video.
In a statement, an American Airlines representative said: “They were asked to deplane after multiple passengers, along with our crew members and Miami airport team, were concerned about the comfort of our other passengers due to the odor. Our team members took care of the family by providing overnight accommodations and meals and rebooking them for the next available flight.”
The spokesperson confirms the family members were separated from their suitcases, adding, “Their luggage flew on the original flight to Detroit last night and was waiting for them upon arrival this morning.”
Before boarding the plane on Thursday, the Adlers self-consciously asked passerby if they smelled.
“We stopped several people in the airport and, it’s embarrassing, but we asked them, ‘Do you think we smell? Because we just got kicked off a plane for smelling,” Jennie told WPLG.”I’m very frustrated,” Yossi told WPLG. “I want them to own up to what really happened and to tell me the truth. What was it?”.